Hospitality-native
We are not generalist consultants. Every member of the practice has operated inside hospitality businesses — that fluency shows in the quality of our recommendations.
Creating Stronger Hospitality Businesses.
A hospitality advisory and management firm working with hotels, resorts, restaurants and hospitality groups to elevate operations, people, technology and revenue — quietly, and with measurable results.
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Explore Services
A full-spectrum hospitality consultancy
01
Advisory & strategy for hotels, resorts, restaurants and groups
02
End-to-end operations, recruitment, training and HR
03
ICT, internet, CCTV, POS and hotel software infrastructure
— About the Practice
Built on the belief that hospitality deserves better operations.
Imperial Hospitality Consult is a Lagos-based advisory and management practice serving the African hospitality sector. We exist to help hotel owners, operators, restaurateurs and developers build businesses that are financially stronger, operationally cleaner, and consistently better for guests.
Our team brings together experience across hotel management, food and beverage, recruitment and training, ICT infrastructure, revenue management, audits and brand development. We work as an extension of ownership — pragmatic, hands-on, and accountable for outcomes.
Hands-on
We embed with your team rather than instruct from a distance.
Outcome-led
Every engagement is structured around measurable improvement.
— 01 / Services
A complete advisory and operating practice, under one roof.
Our services span the full hospitality lifecycle — from pre-opening setup and strategy to daily operations, technology, people, revenue and quality. Engagements are scoped to your stage and ambition, not to a fixed catalogue.
01
Hospitality Consulting
Strategic advisory for ownership and operators — positioning, feasibility, performance review and turnaround.
02
Hotel Management
Full operating responsibility for hotels and hospitality assets, accountable for service and financial performance.
03
Hotel Operations
Front office, housekeeping, F&B and back-of-house operations structured for consistency and efficiency.
04
ICT & Internet Services
Connectivity, network design, CCTV, POS and hotel software — specified, installed and supported.
05
Recruitment & Training
Sourcing, vetting and onboarding of hospitality talent, paired with structured training programmes.
06
Hotel Setup
Pre-opening planning: SOPs, systems, staffing, procurement and brand standards for new properties.
— 02 / Why Imperial
Six principles that shape every engagement.
We work the way premium hospitality actually operates — disciplined, quiet, accountable. These principles guide how we engage, what we deliver, and how we measure success.
Pragmatic, not theoretical
We avoid 200-page decks. Our work is structured around decisions ownership can make, and changes operators can implement within the next quarter.
Full-spectrum coverage
Strategy, operations, people, technology and revenue under one roof — reducing the friction of coordinating multiple vendors across critical functions.
Embedded, not remote
Where it matters, we work on-site alongside your teams. We understand the business by living inside it, not by reading reports from a distance.
Measured accountability
Every engagement begins with the metrics that will define success. We report against them honestly, including when the answer is uncomfortable.
Long-term alignment
Most of our work is repeat business from ownership groups we have served over multiple years. The relationship, not the contract, is the point.
— 03 / Selected Work
Engagements shaped around ownership's questions.
A selection of representative engagements across hotels, resorts, restaurants and hospitality groups. Each began with a specific commercial question — and ended with measurable operational change.
Operational turnaround of a 60-key city hotel
A standalone city hotel was underperforming against its competitive set across service scores, RevPAR and cost discipline. We embedded an interim GM, restructured SOPs and reset pricing strategy.
Read case study
Pre-opening setup for a coastal resort
A new-build resort required full pre-opening management — SOPs, staffing, procurement, brand standards and ICT infrastructure. We delivered the property to opening on schedule.
Read case study
— 04 / Process
A structured path from first conversation to measurable result.
Every engagement follows the same disciplined sequence — scaled to the scope of the work, but never skipped. It is how we ensure recommendations are grounded, ownership-aligned, and implemented.
01
Discovery
We begin by listening — to ownership, to operators, and to the data. A structured discovery phase establishes the commercial question, the constraints, and the definition of success.
02
Assessment
A detailed operational and financial review — on-site where possible — across service, people, systems, revenue and cost. Findings are documented with evidence, not opinion.
03
Strategy
We translate findings into a clear set of priorities, sequenced by impact and effort. Strategy is owned jointly with your team — not delivered as a final decree.
04
Implementation
The majority of our work happens here — embedding with your teams to operationalise the plan: SOPs, training, systems, pricing, procurement, hiring and service standards.
05
Optimisation
Once changes are live, we monitor performance against the metrics agreed at discovery — refining pricing, processes and people practices against real-world results.
06
Handover
We leave your team with the systems, documentation and capability to sustain the improvement. Our exit is deliberate — continuity is part of the deliverable, not an afterthought.
— Begin the Conversation
Let's build a stronger hospitality business, together.
Book a Consultation
Contact Us
— About Imperial Hospitality
Built on the belief that hospitality deserves better operations.
Imperial Hospitality Consult is a Lagos-based advisory and management practice serving the African hospitality sector. We exist to help hotel owners, operators, restaurateurs and developers build businesses that are financially stronger, operationally cleaner, and consistently better for guests.
— Our Approach
An extension of ownership, not an external vendor.
Our team brings together experience across hotel management, food and beverage, recruitment and training, ICT infrastructure, revenue management, audits and brand development. We work as an extension of ownership — pragmatic, hands-on, and accountable for outcomes.
Most of our engagements begin with a specific commercial question from ownership: Why is RevPAR lagging the competitive set? Is this property ready to open? Can we reduce operating cost without compromising service? We answer those questions with evidence, and then help implement the changes that follow.
Measured
We define success in numbers agreed before the engagement begins.
Hands-on
We work alongside your team rather than instructing from a distance.
— Our Principles
Six principles that shape every engagement.
We work the way premium hospitality actually operates — disciplined, quiet, accountable. These principles guide how we engage, what we deliver, and how we measure success.
Hospitality-native
We are not generalist consultants. Every member of the practice has operated inside hospitality businesses — that fluency shows in the quality of our recommendations.
Pragmatic, not theoretical
We avoid 200-page decks. Our work is structured around decisions ownership can make, and changes operators can implement within the next quarter.
Full-spectrum coverage
Strategy, operations, people, technology and revenue under one roof — reducing the friction of coordinating multiple vendors across critical functions.
Embedded, not remote
Where it matters, we work on-site alongside your teams. We understand the business by living inside it, not by reading reports from a distance.
Measured accountability
Every engagement begins with the metrics that will define success. We report against them honestly, including when the answer is uncomfortable.
Long-term alignment
Most of our work is repeat business from ownership groups we have served over multiple years. The relationship, not the contract, is the point.
— How We Work
A structured path from first conversation to measurable result.
01
Discovery
We begin by listening — to ownership, to operators, and to the data. A structured discovery phase establishes the commercial question, the constraints, and the definition of success.
02
Assessment
A detailed operational and financial review — on-site where possible — across service, people, systems, revenue and cost. Findings are documented with evidence, not opinion.
03
Strategy
We translate findings into a clear set of priorities, sequenced by impact and effort. Strategy is owned jointly with your team — not delivered as a final decree.
04
Implementation
The majority of our work happens here — embedding with your teams to operationalise the plan: SOPs, training, systems, pricing, procurement, hiring and service standards.
05
Optimisation
Once changes are live, we monitor performance against the metrics agreed at discovery — refining pricing, processes and people practices against real-world results.
06
Handover
We leave your team with the systems, documentation and capability to sustain the improvement. Our exit is deliberate — continuity is part of the deliverable, not an afterthought.
— Services
A complete advisory and operating practice, under one roof.
Our services span the full hospitality lifecycle — from pre-opening setup and strategy to daily operations, technology, people, revenue and quality. Engagements are scoped to your stage and ambition, not to a fixed catalogue.
01 / Advisory
Hospitality Consulting
Strategic advisory for ownership and operators — positioning, feasibility, performance review and turnaround. We help you make the big decisions about where your property sits in the market, and how it should be operated to get there.
- Feasibility & market positioning
- Performance review & turnaround
- Business advisory
- Brand strategy
- Owner's representation
- Investment due diligence
02 / Management
Hotel Management & Operations
Full operating responsibility for hotels and hospitality assets, accountable for service and financial performance. We embed general managers and operating teams under structured management agreements.
- Hotel & property management
- Front office & housekeeping operations
- Food & beverage operations
- SOP development
- Quality assurance & audits
- Staff outsourcing
03 / People
Recruitment, Training & HR
Sourcing, vetting and onboarding of hospitality talent, paired with structured training programmes. We build the team, write the playbooks, and develop the capabilities needed to deliver your service promise consistently.
- Executive recruitment
- Customer service training
- Human resources management
- Pre-opening team setup
- Competency frameworks
- Payroll & compliance
04 / Commercial
Revenue, Marketing & Development
Pricing, distribution channel strategy, forecasting and yield discipline aligned to market positioning. We connect revenue management to sales and marketing so that every booking is acquired at the right cost.
- Revenue management
- Distribution & channel strategy
- Digital marketing
- Business development
- Sales team activation
- Loyalty & retention
05 / Technology
ICT, Internet & Software
Connectivity, network design, CCTV, POS and hotel software — specified, installed and supported. Modern hospitality runs on infrastructure; we ensure yours is reliable, secure, and appropriately scaled.
- Internet installation & networking
- CCTV & security systems
- Point of Sale (POS) systems
- Hotel software & PMS
- IT support & maintenance
- System integration
06 / Setup
Hotel Setup & Pre-opening
Pre-opening planning: SOPs, systems, staffing, procurement and brand standards for new properties. We take a building site and deliver a ready-to-open operating hotel.
- Pre-opening strategy
- Procurement & supply chain
- Brand standards development
- Operational readiness
- Soft launch management
- Opening team training
— Begin the Conversation
Let's build a stronger hospitality business, together.
Book a Consultation
Contact Us
— Selected Work
Engagements shaped around ownership's questions.
A selection of representative engagements across hotels, resorts, restaurants and hospitality groups. Each began with a specific commercial question — and ended with measurable operational change.
Case Study 01
Operational turnaround of a 60-key city hotel
Industry
Hotel · Operations · Lagos
Challenge
A standalone city hotel was underperforming against its competitive set across service scores, RevPAR and cost discipline. Ownership lacked visibility into daily operations and required an independent intervention.
Solution
We embedded an interim General Manager, restructured standard operating procedures across all departments, and reset the pricing and distribution strategy. Underperforming team members were replaced, and a structured training programme was introduced.
Outcome
Within six months, the property moved from the bottom to the top quartile of its competitive set for service scores, while RevPAR increased by 22% and departmental costs were reduced by 8%.
Case Study 02
Pre-opening setup for a coastal resort
Industry
Resort · Pre-opening · Calabar
Challenge
A new-build coastal resort required full pre-opening management — SOPs, staffing, procurement, brand standards and ICT infrastructure — with a fixed opening date driven by external commercial commitments.
Solution
We deployed a pre-opening task force covering operations, HR and ICT. We specified and installed the property management system, POS and CCTV infrastructure, recruited and trained the opening team, and wrote the full SOP library.
Outcome
The property opened on schedule with a fully trained team, operational systems, and documented procedures. Guest satisfaction scores exceeded target in the first 90 days of operation.
Case Study 03
Concept repositioning for an independent restaurant
Industry
Restaurant · Concept · Lagos
Challenge
A plateaued independent restaurant needed menu, service and brand repositioning to remain competitive in a crowded fine-dining segment. The owner was uncertain whether to refresh the existing concept or pivot entirely.
Solution
We restructured the kitchen brigade, retrained front-of-house, and refreshed the guest journey from arrival to departure. The menu was rationalised to improve kitchen speed and food cost, without compromising the brand's identity.
Outcome
Cover counts increased by 35% within four months, food cost reduced from 32% to 27%, and the restaurant achieved a top-three ranking in its segment on local review platforms.
Case Study 04
Multi-property operations audit for a hospitality group
Industry
Hospitality Group · Audit · Multi-site
Challenge
A growing hospitality group operating four properties needed an independent view across operations, finance, HR and compliance to identify systemic issues ahead of a planned expansion.
Solution
We conducted a structured audit across all four properties, benchmarking performance against industry standards and the group's own internal targets. Findings were documented with a prioritised remediation plan.
Outcome
The group implemented 80% of the recommended actions within twelve months, achieving standardised operating procedures across all properties and a 15% reduction in central overhead costs.
— Industries
Serving every corner of the hospitality economy.
We work across the full spectrum of hospitality and hospitality-adjacent businesses. The underlying principles are consistent — operational discipline, commercial clarity, and a relentless focus on the guest experience.
Hotels
From independent city hotels to international flag properties, we advise on operations, revenue, service standards and technology — improving profitability without compromising the guest experience.
Resorts
Resort operations demand a different rhythm — longer stays, higher service expectations, and complex F&B and activity programming. We help resorts structure their operations to deliver consistently at scale.
Guest Houses
Smaller properties often lack the infrastructure of larger hotels, but face the same guest expectations. We help guest house owners professionalise operations, pricing and online presence.
Restaurants
Independent restaurants and restaurant groups rely on us for menu engineering, kitchen efficiency, front-of-house training and concept refinement — building businesses that are both critically and commercially successful.
Lounges & Bars
We help lounges and bars optimise their beverage programmes, service flow and revenue management — creating venues that are memorable for guests and profitable for ownership.
Hospitality Groups
For groups operating multiple properties, we provide the central oversight often missing — group-wide audits, standardisation, shared services and the systems needed to scale without losing control.
Property Developers
Developers entering hospitality need a partner who understands both the build and the operate. We advise on feasibility, brand selection, operational design and pre-opening strategy.
Corporate Hospitality
Corporate dining, executive residences and event venues benefit from the same operational discipline as commercial hospitality. We help corporate functions deliver a consistent, premium standard.
— Insights
Perspectives on hospitality operations and performance.
Practical, experience-led perspectives on the issues facing hospitality ownership and operators today. No marketing fluff — just structured thinking from practitioners who have managed properties themselves.
Why your standard operating procedures are probably failing your team.
SOPs are the backbone of any hospitality business, yet most are written once, filed away, and never referenced again. The result is a team that operates on hearsay rather than documented standards, and a guest experience that varies by shift, by day, and by employee. Here is how to build SOPs that actually get used.
Read Article
Revenue management is not just about pricing — it is about discipline.
Most independent hotels treat revenue management as a monthly pricing meeting. The properties that win treat it as a daily operational discipline.
Hiring for hospitality: why attitude must come before experience.
Technical skills can be taught. Attitude, emotional intelligence and a genuine desire to serve cannot. Here is how we structure our recruitment process around that principle.
The hidden cost of unreliable internet in modern hospitality.
Guests no longer view Wi-Fi as an amenity — they view it as a utility. Yet many properties still treat it as an afterthought. The commercial impact is larger than you think.
Pre-opening strategy: why your opening date should be flexible.
Forcing an opening date to meet an external commitment often leads to compromised service and operational chaos. A different approach is needed.
— Contact
Speak with our advisory team.
Whether you are exploring a new property, navigating operational challenges, or reviewing performance — we would welcome a confidential conversation. Use the form, or reach us directly through any of the channels below.
Office
No. 13, Rafiu Babatunde Tinubu Way,
Amuwo Odofin, Lagos, Nigeria
Amuwo Odofin, Lagos, Nigeria
Telephone
+234 803 213 6732
Email
Samkenago@gmail.com
Hours
Monday – Friday
8:00 AM – 5:00 PM (WAT)
8:00 AM – 5:00 PM (WAT)
WhatsApp
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— FAQ
Questions we are often asked.
A short selection of the questions ownership and operators most often raise in early conversations. For anything more specific, please contact us directly.
We work with hotels, resorts, guest houses, restaurants, lounges, hospitality groups, property developers entering hospitality, and corporate hospitality functions. Engagements range from single-property assignments to multi-site group mandates.
Yes. Hotel and hospitality management is a core service line. Where ownership prefers full operational responsibility transferred, we embed a general manager and operating team under a structured management agreement with clear performance accountability.
Engagements are scoped to the question ownership is asking. They may be short diagnostic audits, pre-opening mandates, interim management assignments, or longer-term advisory retainers. We always agree scope, deliverables, milestones and fees in writing before work begins.
Yes. While our office is in Lagos, we routinely work across Nigeria and have supported engagements in multiple states. For properties outside Lagos, we typically combine remote advisory with scheduled on-site visits, the frequency of which is agreed in the engagement scope.
Yes. Many of our clients retain us on an advisory basis after the initial engagement concludes — for periodic performance reviews, quality audits, or access to our team for ad-hoc operational questions. The structure is flexible and scaled to your needs.